British Airways has gained immense popularity over the years because of its zeal to satisfy its customers to the tee via its commendable services. British Airways started its operations during the 1970s and has been in business for over 50 years. Of the several destinations British Airways flies to Kigali. The British Airways Kigali Office in Rwanda will help you with all the queries you have with your British Airways Kigali-bound flight. You may need assistance in canceling or booking your flight or might require help with in-flight amenities or other things. The customer service agents at the Kigali office will be there to assist you to the fullest.
Contact Details of British Airways Kigali Office in Rwanda
| British Airways Kigali Office Address Location | Kigali, Rwanda |
| British Airways Kigali Office Contact Number | 0344 493 0787 |
| media.relations@ba.com | |
| Working Hours | 24 Hours |
| Official Website | https://www.britishairways.com/ |
Airport Office of British Airways in Kigali
Location: KN 5 Rd, Kigali, Rwanda
Tel: +25 072 412 3139
Airport Name: Kigali International Airport (Rwanda)
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British Airways Kigali Office in Rwanda offers the following services
| Flight Ticket Booking | Baggage Allowance | Visa on Arrival |
| Flight Ticket Cancellation | In-Flight Wi-Fi | Transit Information |
| Flight Ticket Rescheduling | Airport Wi-Fi | British Airways Lounges |
| Web / Online Check-in | In-Flight Entertainment | Concierge Services |
| Duty Free Allowance | Airport Facilities | Airport Transfers |
| Flight Information | In-Flight Meals | Sports Equipment |
| Airport Lounges | Missing Luggage | Airport Transportation |
| Visa Information | Immigration Services | Seats Enquiries and Selection |
| Airport Counter Check-in | Delayed Flights | In-Flight Duty-Free |
| Self Service Kiosk Check-in | Promotional Fares | Receipts and Refunds |
| Unaccompanied Minor | Animals and Pets | Travel Insurance |
| British Airway Codeshare | British Airways Mobile App | On Business Programme |
| British Airways Duty-Free | BA Codeshare Partners | Executive Club Memberships |
Baggage
British Airways has a cabin bag and personal item allowance per passenger in the cabin. This will vary based on size: the cabin bag cannot exceed 56 x 45 x 25 cm with its wheels and handles, while a personal item should be able to fit under the seat in front of you. Checked baggage allowance varies across the different fare types and routes. Mainly, it allows a traveler to take three bags that weigh up to 23 kg in economy class. However, it charges more for extra baggage or overweight ones. So, the passengers have to check during booking so as not to be surprised when going to the airport with checked baggage.
Booking
British Airways offers passengers an online option to book up to nine people at one time. Larger groups may book through British Airways offices. Payment by credit card and PayPal is accepted, although the country of departure specifies which of the two is accepted. Advance booking is recommended, and flexibility in fare structures can allow for changes or cancellations. Children and infants are required to have specific booking rules to ensure adequate adult supervision.
Pets Policy
British Airways accepts pets in the cabin or as checked baggage according to their size and weight. Small dogs and cats are allowed to travel in the cabin, provided the carrier can fit inside a seat, while larger ones have to travel by cargo according to very strict health and safety standards. The advance booking is compulsorily advised due to space availability. Other charges would be applied. British Airways advises checking on any special regulations and requirements well in advance of travel.
Cancellation and Refund Policy
Customers can cancel a booking up to 24 hours after making the reservation with British Airways at no cost if booked directly with the company. Cancellations over 24 hours from the time of purchase will depend on the type of ticket as some might incur fees or cannot be canceled at all. British Airways can cancel a flight, and in such an event, travelers are eligible to ask for either a full refund or get placed on another flight available to them. The refund is possible through “Manage My Booking,” and it depends on the type of ticket involved when the refund processing time occurs.
Seat Selection
British Airways has an option for customers to book their seats, either at the time of booking or afterward, through the “Manage My Booking” option. Seat reservation sometimes comes at a fee, particularly for popular seats in high-premium cabins. Most higher classes have seat reservations for free. There’s an added value for customers in different classes of travel to book sooner so that if they like specific types of seats, their wanted types might be given by the airlines, especially in peak seasons.
Head Office of British Airways
| Head Office | Email Address | Contact Number |
| British Airways Plc Waterside, PO Box 365 Harmondsworth UB7 0GB United Kingdom | media.relations@ba.com | (For UK): 0344 493 0787 (International): +44 (0)203 250 0145 |
The British Airways Kigali Office in Rwanda remains open from Monday – Friday, 9:30 am – 5:30 pm. However, it is always advisable to contact the customer service department before heading to their office, as the timings are subject to change. You can visit the British Airways website if you wish to book your flight, manage your booking, know about the latest programs, and offers, and a lot more. Ensure that you make the best of your visit to the Kigali office of British Airways.
FAQs
To contact British Airways, you can use a phone +1-866-666-0225, live chat, or email option.
Yes, British Airways does have a 24-hour free cancellation policy for the convenience of their customers. If you cancel your ticket within 24 hours of booking, you won’t be charged anything for the same.
To speak to the British customer service number, you can call their help desk at +1-866-666-0225. Moreover, there’s also a chat service, which you can avail of by visiting their official website. The service is only available in English, and the timings are from 6:00 – 22:00 UK time.
The Waterside building in the Harmondsworth Village houses the British Airways head office. The office is adjacent to Heathrow Airport.
